Here is a collection of our most frequently asked questions. If you have a question that isn’t answered here then please contact our knowledgeable customer service team.

Shipping

How much does delivery cost?

Delivery will be calculated automatically at checkout based on your location and size of your purchase.

How long will delivery take?

Your items will be sent by the fastest delivery method possible. Delivery typically takes 3 weeks, but you will be advised of a timeframe upon checkout.  Be sure to allow enough time for delivery if you are hosting an painting by numbers event.

Can I track my parcel?

Yes, as soon as your parcel is dispatched you will receive an email with tracking details, which you can use to track your parcel on the carrier’s website.

Payments

How can I pay?

At present we accept Visa, PayPal, Mastercard and Afterpay

How secure is shopping in the online shop, is my data protected?

Your shopping experience at DIY Painting Shop is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

Will I receive an invoice?

Yes, as soon as you place your order, we will send an invoice directly to your email inbox.

Returns

What is your return policy?

We’re certain our equipment will improve your motorbiking experience. But if you’re not 100% satisfied, we offer a full money back guarantee. No questions asked. Just contact us.

Can I exchange my item?

We know that sometimes items get damaged in transit.  If this happens, please email us at hello@diypaintingshop.com.au so we can make an alternative plan.  If the painting has been started, we are not able to provide a refund or exchange.

Can I alter my order after paying?

Your order is automatically sent to our packing team after ordering, so unfortunately we cannot change it once the order has been placed. If you have any problems or special requests, please email hello@diypaintingshop.com.au